All Rights ReservedHere are our top tips to help you on your way. I have company laptops from a Technology Consultancy, a Media Organisation and a Bank, each has a different VPN and each works flawlessly for hours on end, often all three are connected at the same time. Netflix is a popular video streaming app where you can watch TV shows, movies, documentaries, and web series. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say. You don’t need to be a web wizard to know how to take care of your kids online. See where this Helpful Answer was posted. Apply the Public DNS to the computer / device / your own Router i. Switched On Families. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. Discover the web for yourself. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. 222 and 208. Thanks for confirming your details via private message . I know for a fact there is a problem with the provider and not my laptop. (e. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. I can not get websafe/child safe to work on any device. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. We'll go over how to set up the filter, what. AFAIK Web Safe setting cannot be configured through Hub. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. net, pubg. All seem okay. Virginmedia. I can look into doing this for you, I will send you a PM. 1. Abdelmonem. Options. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. We recommend keeping Virus Safe on. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. 1. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Bypass Child Safe & Virus Safe. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. . You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. Could I request for some intervention from any of the admin to. select Save changes and confirm changes are. We would like to show you a description here but the site won’t allow us. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. 100. com 194. g. Any website unsuitable for children is blocked by default. 1. Move message to Spam folder (default) Flag a message as. 0 Kudos. Like a lot of people here it seems. Tech Chatter. Hello. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. Makes sure your dns settings on your computer are manually set - 8. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. Re: Websafe settings no longer having effect. 1 or whatever else you like. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. I checked the DNS entries for NordVPN. 4. Browse Virgin Media Virgin Media Community. 8. However now it seems that randomly everything deactivated (thanks Virgin!) - when I turn it back on I can select Categories and save. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. Have you retried? You could try changing the DNS server on your PC to Google (8. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. These are two settings – Virus Safe and Child Safe. Using the Virgin Media online account the Web Safe settings need to be set to : ++ VIrus Safe : Enabled. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. I will be able to assist and get this changed for you. com). My Virgin Media App. Settings. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Just like other ISPs, Virgin allow parents to customise Web Safe by blocking/allowing certain websites and adding timing restrictions to Child Safe to ensure parents can only use the internet at specific times. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. Can you confirm if you've been able to sign in previously? Malware is a type of malicious software, designed to infect your device to manipulate or damage it. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Move message to Spam folder (default) Flag a message as. We hope that helps. Select Parental Controls in Virgin Media Web Safe. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. Click on Manage Web Safe. 6 - 6. 0. I've been trawling these god forsaken forums for an hour now, and all the people with the same problem you say "okay I'm PMing you to resolve this issue". Security matters. on 05-07-2022 19:36. My Virgin Media, making managing your account easier with all your information in one place. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. 9. Log in to My Virgin Media. Not sure if VM/Child Safe support team have changed anything, or perhaps the following action made a difference: Basically, I removed all the surplus elements such as "and "//" in the URLs, and just kept it to the bare minimum e. Likewise if Web safe and Virus Safe were blocking, you'd get messages telling you this was the case. This is what I tried to enter. The VM website is constantly being tweaked. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. Parental Controls and select the setting to “off” to disable parental controls. Have a look in the Virgin Media online account. VPN operates fine for use with : Virus Safe : Enabled Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirectionMy Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care. Kind Regards, Steven_LNot able to access websafe_setting page (able to go to update_profile page). The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. co. CryptoIf your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. on 09-09-2023 11:35. A new secure password will be generated for you. You can change this by clicking on the toggle to switch on or off when needed. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Only slow and interment WiFI. Previously you could have any combination of "Categories", "Sites Blocked", "Site Allowed" etc. 67. 1 To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. VirginMedia. Clear searchWeb safe provides ultimate protection when using the internet. Access your bills, diagnose faults and manage your package. Im having the same ballache redirecting as people have been having since 2021. Hi, I apologise whether this has been mentioned in the past. 5. Thank you. 1. Phone. Select Advanced Settings and accept the prompt; Scroll down to the Security section;. At Virgin Media, we pride ourselves on our parental controls. These are two settings — Virus Safe and Child Safe. Click on Plan and device. 0 Kudos Reply. com. Virgin Media takes online safety seriously. Lee_R. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. 1/help for specific device where Web Safe is not working. You need F-Secure SAFE – our award winning internet security package. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. We created Web Safe for our customers to make browsing safety a no-brainer. Then click on parental controls and then turn it on. 9. It looks like my websafe setting is switched to off. 8 and/or 1. com 9. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Web safe provides ultimate protection when using the internet. We are able to update this setting for you manually too, we just need to confirm a few account details. nslookup protonvpn. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. 4. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. We give all our customers a complete, market leading security package called Virgin Media Security, free of charge. 67. If you changed the computer's network settings to use any Public DNS does that re-gain access. Login to the Virgin Media online account and check the Web Safe settings. - 5205097 - 3. Hi. I've logged into My Virgin Media then Apps and Extras, View Apps,. Browse Virgin Media Virgin Media Community. The website is out that if you disable Child Safe in the Virgin media Web Safe settings, media will start playing again. Sign in to My Virgin Media a. The system here now seem to have gone to the old interface where "switches" seem to work BUT attempt to block things as simple as YT give, repeatedly, after long-ish wait, "Sorry We can't update your Web Safe settings at the moment. 4. Open a Web browser (e. I am trying to turn on the web safe settings but it's not working. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . VM has WebSafe enabled. Just sign in to My Virgin Media and change your settings. Chatter and natter. Virgin Media is one of the famous service providers in the UK. All Rights ReservedClick on Manage Web Safe Switch on Child Safe Adjust the settings according to the level of protection you want Click Apply For more tips on how to keep your kids safe online,. If your site is blocked by a majority of ISPs, it may be that there is a. For a single one, you may be able to get an exemption. IMAP Security. in Security matters 12-10-2023I tried the usual fixes for this when searching this forum/youtube but nothing helps. Any website unsuitable for children is blocked by default. Here are our top tips to help you on your way. Connect to the router with a LAN cable. 4. Here is a fun selection of some of the lies that Virgin Media have told us so far: It is your router settings at fault; It is your device settings at fault; It is your browser settings at fault; The websites are all blacklisted; Your IP has been banned from all those websites; It is your family safe settingsI'm sorry to hear you're also experiencing issues with the Child/Web Safe settings on your account. 4. The appearance of Web Safe has changed slightly in the last few days. com nslookup protonvpn. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks We would like to show you a description here but the site won’t allow us. If you haven’t changed your password, the default one is placed on the bottom of the router. I keep getting the message seen in the attached picture. Click Apply. AtlasVPN: A fast and secure VPN that is great for streaming. It works now. Any website unsuitable for children is blocked by default. You may want to start by seeing what your site report looks like using a tool like Blocked. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. . Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. by VirginMedia on 20-08-2018 08:52. 0. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. 162. When prompted, enter the settings. The VM forum team might be able to help. try going to if Web Safe is on this site should be blocked. Solved: Hi, I can't seem to turn on Web Safe. Hi. ) and blocked and allowed websites have disappeared completely. Child Safe is easily customisable by clicking on the Categories,. 168. I'm able to access online account and change the Web Safe Settings. 168. Stream from Virgin Media. Virgin Media Staff. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. If you changed the computer's network settings to use any Public DNS does that re-gain access. Your previous Web Safe settings will remain active. 162. These are two settings — Virus Safe and Child Safe. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Click: Settings. 100 nslookup protonvpn. In response to Graham_A. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. Home Phone. Please can you look into my settings from your side too. Stream from Virgin Media. 123 and 194. Hopefully when that thread concludes it will also resolve your issue. Connect to the router with a LAN cable. Forum; Apps. Web safe provides ultimate protection when using the internet. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. 159. Please enter your email. 159. virginmedia. I have 3 devices. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 168. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. You can get it free for 12 months by registering or signing in to your My Virgin Media account and go to. Click on Plan and device. Mobile customers can also use the app to keep on. A similar issue raised here, Re: Websafe not blocking apps on iPhone and iPad e. Changing Virgin Media Web Safe Settings on Desktop. I can access via my phone, so not really a problem. 100. The website will not allow access to the ‘manage settings’ page and you just go round in a circular loop to the paid security service option. I switched it off then when I switched it back on it had lost all of the settings I previously had including a couple of web sites that I was allowing through. on 18-01-2023 20:59. 1 and all appears in order. My Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care. Forum; Apps. Then click on parental controls and then turn it on. Child Safe not working in Security matters 3 weeks ago; Child Safe Not Working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; Child safe locks auto- enabled can’t change? in Security matters 17-10-2023; I can't seem to change the settings for Websafe. To activate Virgin Media Parental Controls select ‘ACTIVATE’. Instructions here for WIndows PCs. 168. Tap Install Now. Options. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. Child Safe switched OFF but blocking sites. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. This subscription-based streaming service can be downloaded on Android, iOS, and Windows. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. changes not being saved. Login in the the Virgin Media online account and try the to enable websafe. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. Hi 20220328, Thanks for your post and welcome to the forums. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. For fraudulent e-mails, forward to phishing@virginmedia. Usually, malware is installed accidentally. Joining in. resolved IP Address is 185. The iPhone can access recordings, but the 2 iPads cannot. 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. Changing network settings to use any Public DNS should re-gain full access for the device. Try computers with Cisco’s OpenDNS using 208. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls, WiFi Calling, Social Media, all VPNs, Web Content, Sonos kit, Sky Q, TV streaming. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Please, check the top right-hand side of our page to find a little white envelope. Unbelievably the virgin media instructions for switching on web safe don’t work - how do I switch on web safe? Unable to manage web safe settings- just get a page selling another service- funny that!. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Select SPAM Settings. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. All devices would need to be re-connected to the WiFi. 8. Email address. Options. 1 or 192. Kind Regards, Steven_LQuickStart, set up and connections. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018 How to change your Series Link+ Settings on V6 box in Self Care Videos 11-04-2017 Troubleshooting your Virgin Media router in Help 29-07-2016Virgin Media and you have confirmed Child Safe is on. 8. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Open any browser and, in the address bar, type Virgin Media IP address — 192. Go to Settings > General, then tap Software Update. Learn how you can change Web. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. OpenDNS provide instructions here :. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. 4. We'll go over how to set up the filter, what. Select SPAM Settings. and they all return the same result: ⋮. Pick a category to get started. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Thanks,Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. 4. 993. What is Child Safe? Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Click: My Apps. These changes affect all Virgin Media email addresses ending in the. To prevent this from happening, Virgin Fibre customers can use WebSafe to block certain websites. Go to My Apps. Information on how to use Web Safe can be found here. Control how to protect your computer with a range of settings, including blocking access to dangerous websites and protecting against sites with malicious content. Then follow the instructions on screen to finish your set up. FYI be aware there is an ongoing issue with Web Safe that may result in loss of. Back up your device using iCloud or your computer. Click: Web Safe. When I go to the Web - 5155296. Manage Your Account. Click: Web Safe. Users can change their settings at any time in My Virgin Media. To check this, go to iOS settings > Local network > ON’. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Accessing Websites Blocked By Virgin Media. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. Go to Settings > General, then tap Software Update. If you're still having issues changing your settings, please let us know. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. Are you seeing the old UI (left) or the new UI (right). Activate Web Safe. These are two settings — Virus Safe and Child Safe. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 4. 8. 168. Please keep an eye out for a purple envelope at the top right corner of your Forum page. Information on how to use Web Safe can be found here. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. Sorry to hear you're having some issues with signing into your online account. Virgin Phone Switchover. We would like to show you a description here but the site won’t allow us. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. 8. - 5280770 Browse Virgin Media Virgin Media CommunityHi there, thank you all for your help.